Explorer.
The why behind the numbers. Explorer reads your Salesforce service inboxes and shows what customers are writing about, what changed this week and the cases behind every theme. A briefing lands in Slack every Monday, and AI merges follow-up emails into the right case.
What customers are sayingWeekly themesCase evidenceDuplicate merging
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ExplorerGet startedBook a demoFrom noise to themes.
The why behind the numbers.
Four moments in Explorer.
What customers are saying.
Emails grouped into themes named in your customers' own words, with the count beside each one.
The count, the change and a quote.
Each theme shows its count, the period it's compared against, one short customer quote and a plain-English explanation.
The week, in Slack.
The same structure every Monday: what customers said, what changed and the evidence. Posted to the channel you choose.
Duplicates merged, carefully.
Follow-up emails about an open case are merged into it. It starts in shadow mode and posts every decision to Slack.
A person stays in charge.
AI reads and groups. People decide what it means, and Explorer shows its working.
Shadow mode first.
Merging runs beside your team and writes nothing to Salesforce until you switch it live. Every decision is posted to Slack either way.
You switch it onFlagged, not guessed.
If two cases could match, Explorer skips the merge and flags it for a person. It never picks one to be tidy.
A person decidesSources beside every summary.
Every theme leads to the emails and cases behind it. A quote is marked as a quote; a paraphrase is never dressed up as one.
Evidence firstQuestions people ask.
There's a cap on how many one person can give another each week, and a nightly check looks for pairs and circles swapping props back and forth. Anything odd goes to HR as a flag, not to the channel.
Only the channel you point it at, for the window you give it. The draft links the messages it used so you can check them, and it's private to you until you post.
HR sees patterns: who stands out and who is recognised far less than their teammates. Props posted in channels are already public to that channel. The HR view is a prompt for a conversation, never a rating.
Props you were given to hand out expire every Monday. Props you received stay in your balance until you spend them in the store.
Workday and BambooHR today, for teams, managers and leave balances. Ask us about others.
Up and running in an afternoon.
Add Props to Slack.
Install the app, pick the channels it may post in, and it introduces itself.
About 10 minutesConnect your HR system.
Workday or BambooHR, for teams, managers and leave balances. Read-only until you say otherwise.
About 30 minutesSet your values and allowance.
Your company values become the tags on every card. Choose the weekly allowance and the per-person cap.
About 20 minutesLet's make good work
easy to see.
See any of our products on your own data, talk to us about GRAI licensing, or tell us what your team needs next.
Or book a demo.
Thirty minutes on your own data.
“Bring the inbox or the channel you worry about. We'll start there.”