Our own AI, built for the front line.
Satori is the AI engine we designed and built to power every WinLine app. It is tuned for one demanding job: customer-facing work in regulated industries, where every answer has to be right, safe and private, every time.
It does real work on its own: reading, sorting, drafting and answering, inside limits you set. Every action is logged with its sources and reasons, so it's capable without ever being a surprise.
Built for real customer work.
Satori reads intent across thousands of emails, cases and chats in seconds, works through each request in steps and checks its answer against the sources. It works where your teams already are, in Slack, Teams, your CRM and web chat, and it writes in your house style.
Capable, without surprises.
Satori acts on its own wherever you allow it and brings the rest to your team, so its behaviour is always predictable. It answers only from verified knowledge and says so when it doesn't know, and sensitive topics like vulnerability, safer gambling and AML are always handed to a person. Every action keeps its sources, its reasoning and its outcome, so you can see exactly what it did and why.
Your data stays yours.
Satori is read-only by default, with access set by role. Personal details are masked before the engine works with them. It runs on Google Cloud's secure, enterprise-grade infrastructure, hosted within the EU, with no model training on your data and no prompt logging by default.
You decide how much it does on its own.
Human-in-the-loop control is built into every skill Satori runs. Set each one to run fully autonomously, with a complete audit log of every action, or to stop for a person's approval at each significant step. Tune it per skill, per team and per market, and change it any time as trust grows.
Autonomous, with proof.
Skills you trust run end to end on their own. Every action is written to the audit log with what Satori saw, what it decided and why.
Approval where it matters.
Significant steps, like changing an account, contacting a customer or publishing guidance, can wait for a named person. Everything else keeps moving.
Set for your industry.
Start from a preset for support, HR, financial services or regulated gambling, then adjust each skill to match your regulator, your risk appetite and your goals.
- 09:41:16reply sent · CS-48213auto
- 09:41:07deposit limit set · #0932approved · M. Byrne
- 09:40:583 emails merged → CS-48213auto
- 09:40:49SOP v4 published · Paymentsapproved · S. Walsh
- 09:40:40tagged “Withdrawals” · routedauto
- 09:40:31reply sent · CS-48213auto
- 09:40:22deposit limit set · #0932approved · J. Doyle
Satori is designed to help you meet your obligations under the EU AI Act and GDPR. Responsibility for compliance stays with each organisation using it. Example data shown above is illustrative.
How it's built.
Satori uses the world's leading foundation models and adds the layers we built in-house to make them fit for customer-facing work: privacy, grounding, reasoning, guardrails, human review and automated feedback loops. Every correction your team makes is fed back automatically, sharpening the knowledge, rules and checks each app relies on, without training a model on your data.