PRODUCTS

Customer service

RelayCRM for support teams→

ExplorerInsight on your CRM→

People and HR

CrewHR for shift teams→

PropsRecognition in Slack & Teams→

Regulated industries

Compliance OSFor gambling operators→

Crèche OSFor crèches→

GroundAI for your team→

from winline import connect, review
crm = connect("salesforce")
dw  = connect("snowflake")
for case in crm.cases(status="New"):
    dw.upsert("cases", case)
    review.flag_if_duplicate(case)
draft = ai.draft_reply(ticket)
if draft.confidence < 0.85:
    review.send_to_slack(draft)

Technology consultingBuild, connect and get more from your tech stackYour stack, automation and AI

Gambling industry consultingLicensing, AML and safer gambling for Irish operatorsLicensing, AML and safer gambling

About Get in touch

WinLineSTUDIOS

A Dublin software studio making focused tools for the teams that keep companies running.

Built forSeven products for very different industries

Built to beEasy to pick up, and able to do the whole jobEasy to pick up, able to do the whole job

Built onOur own in-house tech stack

Running inIndustries where safety and data security are crucial and audited regularlyIndustries where safety and data security are crucial

Our software

Relay

For customer support teamsEvery email becomes a case for the right person, and Satori answers the ones it's sure of in your voice.

Email comes in as cases, from any mailbox
Satori sorts, prioritises and routes by your rules
Satori Smart Replies answer when it's sure
Unsure? It asks your team in Slack or Teams
Runs in your own Google Cloud

Explore Relay Watch Smart Replies

Works with Google Cloud

Crew

HR Management SuiteThe whole HR job for shift-based teams, from the roster to payroll, in one place.

Smart rosters: best people at the busiest times, fair weekends
Employee profiles with skills, availability and certificates
Leave, days off and sick days requested and approved in the app
Absence insight that spots patterns early, team-level by default
Payroll exports, plus Ask Crew for Irish employment law

Explore Crew Watch it work

Works with Slack

Crèche OS

For crèches and preschoolsThe whole crèche day in one calm app, for room staff, parents and managers.

Daily records in a few taps on the room iPad
E-signing for contracts, consents and accident reports
Fees by Direct Debit, with NCS and ECCE shown
Photos checked for consent before a parent sees them
Live ratios and an inspection pack ready to export

Explore Crèche OS Watch the film

Built for Irish crèches Tusla

Compliance OS

For regulated gambling operators, in venue and onlineA person’s judgement. A clear record.

AML, EDD, KYC levels and deposit limits in one queue
Satori sets deposit limits from the player's own statements
Secure portal for documents, nothing in an inbox
Venue-branded floor app for the tables
Inspection pack ready to export

Built with presets for the regulations of

Gambling Regulatory Authority of Ireland — **Ireland**GRAI

Gambling Commission — **Great Britain**UKGC

Explore Console See how it works

Works with your casino management system DR Gaming Technology

Or a scheduled CSV import

Ground

For teams putting AI to workKnowledge your AI can stand on.

Knowledge base and procedures in one place
A person verifies before anything counts
Versions, regional overlays, role-based access
Packs every assistant pulls by API
Answers point back to the verified source

Explore Ground Watch it work

Feeds verified answers toSupport assistantWebsite chatAgent copilotAny AI, by API

How we build

Three fundamentals behind everything we build.

How we work with every client, from the first conversation to the day the software is in use.

Fundamental 01

Start with the person using it.

We begin with the people who will use the software every day, not with a feature list. We sit with your team, watch the work as it happens, and design around the moments that slow them down.

Fundamental 02

Built for your exact problem.

We work with you from the first conversation to rollout, shaping each solution to your workflow, your systems and your rules. It fits into the tools your team already uses instead of adding another one to learn.

Fundamental 03

AI and data, used responsibly.

AI drafts and a person decides. We use only the data the job needs, keep it where you choose, and design and document every product against the EU AI Act and GDPR from the first build, with a record of who did what and why.

Under the hood · the engine behind every product

Satori is the AI engine we designed and built in-house to power every WinLine product, tuned for customer-facing work where every answer has to be right, safe and private.

Explore Satori →

satori/v1eu-west