WinLineSTUDIOS

A Dublin software studio making focused tools for the teams that keep companies running.

Six products, each built for a different team. A person stays in charge of every decision our software touches.

Our software

Relay

For customer support teamsEvery email becomes a case for the right person, and Satori answers the ones it's sure of in your voice.

Email comes in as cases, from any mailbox
Satori sorts, prioritises and routes by your rules
Satori Smart Replies answer when it's sure
Unsure? It asks your team in Slack or Teams
Runs in your own Google Cloud

Explore Relay Watch Smart Replies

Queues / DepositsSearch cases⌘K

QueuesDeposits24Maintenance41Viewings18Complaints6SatoriSmart Replies112Asked the team3

Deposits24 open · Illustrative

CaseSubjectStatusSLA

CS-20418Still waiting on my depositResponse received0:40

CS-20417Deduction for carpet cleaning?In progress3:05

CS-20415Landlord says I owe for a blindEscalated0:12

CS-20412When is my deposit released?New5:48

CS-20409Bank details for the refundWaitingPaused

CS-20418Still waiting on my depositR02 · Expert

NewIn progressWaitingResponse receivedCompleted

Works with Google Cloud

Crew

HR Management SuiteThe whole HR job for shift-based teams, from the roster to payroll, in one place.

Smart rosters: best people at the busiest times, fair weekends
Employee profiles with skills, availability and certificates
Leave, days off and sick days requested and approved in the app
Absence insight that spots patterns early, team-level by default
Payroll exports, plus Ask Crew for Irish employment law

Explore Crew Watch it work

Crew

Week 42 · Floor teamDraft by Crew

MTWTFSSAoifeCiaránNiamhTomásDarragh

Fri and Sat peaks coveredSenior staff on · rest rules met · weekends shared● Ready

Works with Slack

Props

For people teamsRecognition in Slack and Microsoft Teams, with a reason on every card.

Weekly allowance, use it or lose it
AI drafts the reason from the channel
Rewards store, including an extra day off
Teams, managers and leave synced from your HR system
Swap checks keep giving fair

Explore Props Watch it work

#finance-opsWed 09:14

Sarah Byrne → Tom Kelly+20

Rebuilt the payout reconciliation overnight so finance closed on time.

OwnershipDrafted with AI · approved by Sarah

Left to give this week

30 / 50

Works with Slack

Explorer

For customer service teamsA layer on your CRM that shows the why behind the numbers.

Hear what customers are saying, by theme
Counts, change and the cases behind them
A Monday briefing in Slack
Duplicate emails merged, shadow mode first
Starts in shadow mode, then runs live on its own

See Explorer Watch it work

Themes · week ending 4 OctIllustrative

Withdrawal delays↗ 32% on the previous week248

“The payment says sent, but it still hasn’t arrived.”

Synthetic example quote

Account verificationDocuments unclear176

Card chargesSteady121

Works on your CRM Salesforce

Compliance Console

For regulated gambling operatorsA person’s judgement. A clear record.

AML, EDD and safer gambling in one queue
Act from the review, result on the record
Venue-branded floor app for the tables

Built with presets for the regulations of

Gambling Regulatory Authority of Ireland — **Ireland**GRAI

Gambling Commission — **Great Britain**UKGC

Explore Console See how it works

Review queue · Dublin floorIllustrative

CC-2210 · source of fundsB. Reviewer · due today◐ In review

Door log · 22:05Second ID requested · duty manager◆ Escalated

Ad check · spring openingSigned off by M. Byrne■ Actioned

Limit raise · member 0932Cooling period ends 14 Oct○ Open

Works with your casino management system DR Gaming Technology

Or a scheduled CSV import

Ground

For teams putting AI to workKnowledge your AI can stand on.

Knowledge base and procedures in one place
A person verifies before anything counts
Versions, regional overlays, role-based access
Packs every assistant pulls by API
Answers point back to the verified source

Explore Ground Watch it work

Pack · Payments policyv3 · illustrative

Withdrawals SOPOwner: Payments lead · checked 2 Oct● Verified

Help article 214Source changed after last check◌ Stale

Served toSupport assistant · Website chat · Agent copilot3

86% of sources verified this month

Feeds verified answers toSupport assistantWebsite chatAgent copilotAny AI, by API

How we build

Three fundamentals behind everything we build.

How we work with every client, from the first conversation to the day the software is in use.

Fundamental 01

Start with the person using it.

We begin with the people who will use the software every day, not with a feature list. We sit with your team, watch the work as it happens, and design around the moments that slow them down.

Fundamental 02

Built for your exact problem.

We work with you from the first conversation to rollout, shaping each solution to your workflow, your systems and your rules. It fits into the tools your team already uses instead of adding another one to learn.

Fundamental 03

AI and data, used responsibly.

AI drafts and a person decides. We use only the data the job needs, keep it where you choose, and design and document every product against the EU AI Act and GDPR from the first build, with a record of who did what and why.

Under the hood · the engine behind every product

Satori is the AI engine we designed and built in-house to power every WinLine product, tuned for customer-facing work where every answer has to be right, safe and private.

Explore Satori →

satori/v1eu-west